Our Quality Standards
At Missouri Corporate Credit Union, we’re constantly
adapting to the changes occurring in today’s marketplace.
That’s why we’re using the Missouri Quality
Award Criteria for Performance Excellence to assess
and improve performance on the critical factors that
drive our business success.
Self-Assessment
The Missouri Quality Award Criteria, based on the Malcolm
Baldridge National Quality Award, allows us to identify
strengths and to target opportunities for improvement
on processes and results affecting both our members
and our employees. The Criteria will help MCCU align
resources; improve communication, productivity and effectiveness;
and achieve strategic goals.
Member Expectations
There are four major expectations that member credit
unions have of Missouri Corporate: Invisibility, Simplicity,
Competitiveness and Sustainability. These expectations
apply not only to MCCU but to the supply chain that
delivers the products and services.
- Invisibility is the desire of members to not be
aware of MCCU as a part of the process of daily operations.
We are not only seamless; we are invisible.
- Members desire simplicity in the products and services
provided in order to reduce the need for training,
to make processes more manageable and easier to complete.
- Members seek competitiveness in pricing, not requiring
that all products are the cheapest or provide the
greatest value.
- Finally, members want a source for products and
services that has sustainability. They do not wish
to be continuously seeking new sources for products
or services, but would rather find a source that they
know will be with them for a long period.
Member Feedback
An important facet of our process improvement plan
is to ask for input from members to find out just how
well we’re actually doing. That’s why we
conduct surveys and focus groups on a regular basis.
We take our members’ comments very seriously,
and make changes in our operation where appropriate.
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